Section 146 Federal Competition and Consumer Protection Act 2018

Section 146 of the Federal Competition and Consumer Protection Act 2018 is about Enforcement of rights by a consumer. It is under Part XVII (Enforcement of Consumers’ Rights) of the Act.

(1) A consumer may seek to enforce any right under this Act, a transaction or agreement, or otherwise resolve any dispute with an undertaking that supplied the goods or services to the consumer by-

(a) referring the matter directly to the undertaking that supplied the goods or services;
(b) referring the matter to the applicable industry sector regulator with jurisdiction, if the undertaking is subject to the jurisdiction of the regulator; or
(c) filing a complaint directly with the Commission.

(2) Notwithstanding the provisions of subsection (1), an aggrieved consumer can directly approach a court with appropriate jurisdiction to seek redress.