Section 30 National Health Act

Section 30 National Health Act 2014 is about Laying of complaints. It is under Part III (Rights and Obligations of Users and Healthcare Personnel) of the Act.

1) A person may lay a complaint about the manner in which he or she was treated at a health establishment and have the complaint investigated.

(2) The Minister, Commissioner or any other appropriate authority shall establish a procedure for the laying of complaints within the areas of the national health system for which the Federal or State Ministry is responsible.

(3) The procedure for laying complaints shall—
(a) be displayed by all health establishments in a manner that is visible for any person entering the establishment and the procedure shall be communicated to users on a regular basis ;
(b) in the case of a private health establishment, allow for the laying of complaints with the head of the relevant establishment ;

(c) include provisions for the acceptance and acknowledgment of every complaint directed to a health establishment, whether or not it falls within the jurisdiction or authority of that establishment ; and
(d) allow for the referral of any complaint that is not within the jurisdiction or authority of the health establishment to the appropriate body or authority.

(4) In laying a complaint, a person shall follow the procedure established by the Minister or a Commissioner, as the case may be.